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Connection Issues And Disconnects


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#121
Agrion

Agrion
  • 5 posts
BASIC INFORMATION
1. What sort of computer do you have?     MSI GE70 2PE-252NL netbook, Intel Core i7 4710HQ, 3,2GHz, 16GB RAM, 1TB HDD, NVIDIA GeForce GTX860M, 2Gb DDR5, Win 10
2. What operating system are you using?   windows 10
3. What internet browser are you using?    Tryed different browsers, now i play because its the best (where i have less problems with the game) on Facebook gameroom 
4. How are you connected to the internet? Wi-fi? Ethernet?     Ethernet.
5. Are you connecting from a work / school /  public internet connection?   its a privat connection 
6. Do you have any anti-virus software running? dont have any antivir software
7. Do you have any download managers running? no
 
 
Category C - Lag
This could be a couple of things, it's either performance lag, or network lag. They're very different.
 
Tell us:
1. Does the lag happen when you do actions like recycling or construction? no
2. Does the lag happen when you try to move a survivor? yes in missions, not on compound.
3. Does the lag happen on certain maps? yes
4. Does the lag happen on ALL maps? yes
 
 
In addition, I have to say that the Laggs increase from time to time until the game then crashes. If I open the game again, everything runs smoothly, until after 3 minutes then everything starts again from the beginning.
 
All fixes on top this site i have tryed.. still the same problem.
 
 
 
 

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#122
phillipfung

phillipfung
  • 1 posts
BASIC INFORMATION
1. What sort of computer do you have?
DELL inspiron 15-7000
2. What operating system are you using?
window 10
3. What internet browser are you using?
chrome
4. How are you connected to the internet? Wi-fi? Ethernet?
wifi
5. Are you connecting from a work / school /  public internet connection?
school
6. Do you have any anti-virus software running?
eset
7. Do you have any download managers running?
no
 
 
 
 
Category A - I can't get into the game!
You get stuck while trying to load the game, usually at the loading screen or at the Facebook.
 
Tell us:
1. Where you are getting stuck?
when the survivior are getting equipped against 'infected spotted' infected raid
2. What does it say on the screen?
safe failed
something went wrong while trying to save your game.
please refresh the page to restart the game and reconnect to the server

Edited by phillipfung, 14 February 2017 - 11:21 PM.

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#123
Sev

Sev
  • 547 posts

 
Category A - I can't get into the game!
You get stuck while trying to load the game, usually at the loading screen or at the Facebook.
 
Tell us:
1. Where you are getting stuck?
when the survivior are getting equipped against 'infected spotted' infected raid
2. What does it say on the screen?
safe failed
something went wrong while trying to save your game.
please refresh the page to restart the game and reconnect to the server

 

Phillip, can you please email us at support@deadzonegame.com with your unique user id.  It can be found int he bottom left hand corner of the game screen, beneath the actual game.



#124
CasualRace

CasualRace
  • 69 posts

Hi,

Persistent problems for past two days prior to and following a Window update.

Game runs fine once it loads something, so missions are not a problem.  Problems occur when loading missions, inventory, or the game itself.  It is extremely slow and blocks most other internet activity (other tabs, scrolling the screen, moving between tabs, etc.).

Frequent error message: Unresponsive Script:  Script http://kong-deadzone...min-160309.js:1

I assume this is java but I also just updated that.

 

Running Windows 10, Firefox, ethernet, Avast


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#125
CommSMG

CommSMG
  • 177 posts

Hi,
Persistent problems for past two days prior to and following a Window update.
Game runs fine once it loads something, so missions are not a problem.  Problems occur when loading missions, inventory, or the game itself.  It is extremely slow and blocks most other internet activity (other tabs, scrolling the screen, moving between tabs, etc.).
Frequent error message: Unresponsive Script:  Script http://kong-deadzone...min-160309.js:1
I assume this is java but I also just updated that.
 
Running Windows 10, Firefox, ethernet, Avast


Having the exact same issue and information as you, except I've uninstalled my Java plugin a while ago, use wifi, and haven't gotten any error messages yet.

The browser lags while things are loading in-game. I can't scroll or change tabs without significant delay. Missions take a long time to load, but auto missions were pretty instantaneous. Most items and were still being loaded and have the spinning circle in their icons.

I've updated Firefox and Windows within the same time period (3-5 days ago), so I am not certain which is the culprit.

I've mentioned this in a different thread, but deleted my post when I realized it was irrelevant.

Spoiler

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#126
Susie Q

Susie Q
  • 1 posts
BASIC INFORMATION
1. What sort of computer do you have?  Asus laptop
 
2. What operating system are you using?  Window s10
3. What internet browser are you using?  Googlechrome
4. How are you connected to the internet? Wi-fi? Ethernet?  WiFi
5. Are you connecting from a work / school /  public internet connection?  Home
6. Do you have any anti-virus software running?  Yes
7. Do you have any download managers running? No.

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#127
Mizaroth

Mizaroth
  • 1 posts
BASIC INFORMATION
1. What sort of computer do you have?
Laptop, i7-6700HQ, GTX 1060
2. What operating system are you using?
Windows 10
3. What internet browser are you using?
Chrome and Opera
4. How are you connected to the internet? Wi-fi? Ethernet?
Wi-fi
5. Are you connecting from a work / school /  public internet connection?
Home
6. Do you have any anti-virus software running?
Kaspersky
7. Do you have any download managers running?
N/A
 
 
 
 
Category A - I can't get into the game!
 
1. Where you are getting stuck?
Loading screen
2. What does it say on the screen?
"Something went wrong while trying to save the game. Please refresh the page to restart the game and reconnect to server."
 
Additional Information:
1. Has persisted since 19th March, have sent an email with my unique user ID
2. Other accounts have no issues logging in
 

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#128
Lithellion

Lithellion
  • 1 posts

BASIC INFORMATION
1. What sort of computer do you have?
AMD Phenom 9750, Radeon HD 6750
2. What operating system are you using?
Win 7 64-bit
3. What internet browser are you using?
Opera
4. How are you connected to the internet? Wi-fi? Ethernet?
Ethernet
5. Are you connecting from a work / school /  public internet connection?
Home/Private
6. Do you have any anti-virus software running?
No
7. Do you have any download managers running?
No
 
 
Category E - Disconnected
You just get a disconnected message which happens randomly.
 
Tell us:
1. What are you doing before the message happens?
I have spotify open and a novel site, I was on a mission.
2. How are you connected to your internet?
Ethernet
 
I didn't have any problems at first the problem started occuring after the latest update. I get disconnected even though my connection isn't interrupted.

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#129
rayHanson

rayHanson
  • 1 posts
BASIC INFORMATION
1. What sort of computer do you have? asus laptop
2. What operating system are you using? windows 8
3. What internet browser are you using? chrome(mainly) firefox
4. How are you connected to the internet? Wi-fi? Ethernet? Wifi
5. Are you connecting from a work / school /  public internet connection? home
6. Do you have any anti-virus software running? avast
7. Do you have any download managers running? no
Category A - I can't get into the game!
You get stuck while trying to load the game, usually at the loading screen or at the Facebook.
 
Tell us:
1. Where you are getting stuck? at the start at connecting to facebook or armor games(i have accounts in both) when using chrome
2. What does it say on the screen? when using firefox it says i dont have the  latest flash player,but i do and the link to download latest flash player (i even tried that) doesnt  work

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#130
ec8_civic

ec8_civic
  • 1 posts
BASIC INFORMATION
1. What sort of computer do you have?
A good enough one to run a flash game :P
2. What operating system are you using?
Windows 10
3. What internet browser are you using?
Chrome 59.0.3071.86 and FF
4. How are you connected to the internet? Wi-fi? Ethernet?
Ethernet, 50mbit good latency wan link
5. Are you connecting from a work / school /  public internet connection?
Home
6. Do you have any anti-virus software running?
Windows Defender
7. Do you have any download managers running?
Nope
 
Category A - I can't get into the game!
 
1. Where you are getting stuck?
Initial Load "Connecting to Armor Games..." on Chrome, FF super lags, but works.
2. What does it say on the screen?
N/A
 
Additional Information:
Has started couple days back, cant get it to work on chrome, barely usable on FF, take 5 minutes to load a mission.
Everything else works fine on both Chrome and FF.

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#131
chuwaka_ve

chuwaka_ve
  • 1 posts

hi

BASIC INFORMATION
1. What sort of computer do you have?     
AMD Radeom 4.5gh 8mb RAM
2. What operating system are you using?  
W7
3. What internet browser are you using?  
Chrome  59.0.3071.86
4. How are you connected to the internet? Wi-fi? Ethernet?    
Ethernet.
5. Are you connecting from a work / school /  public internet connection?
work
6. Do you have any anti-virus software running?
yes eset nod32
7. Do you have any download managers running?
no
 
Category A - I can't get into the game!
 
1. Where you are getting stuck?
Initial Load "Connecting to Facebook..."
2. What does it say on the screen?
"Connecting to Facebook..."
 
Additional Information:
3 days, can not connect to server
 

thanks


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#132
xshedragonx

xshedragonx
  • 4 posts
BASIC INFORMATION
1. What sort of computer do you have?
ASUS ROG
 
2. What operating system are you using?
Win 8.1
 
3. What internet browser are you using?
Chrome
 
4. How are you connected to the internet? Wi-fi? Ethernet?
WiFi
 
5. Are you connecting from a work / school /  public internet connection?
No
 
6. Do you have any anti-virus software running?
Yes, Malware cover. But was installed AFTER I started having problems, so not the cause.
 
7. Do you have any download managers running?
No
 
 
 
Category A - I can't get into the game!
You get stuck while trying to load the game, usually at the loading screen or at the Facebook.
 
Tell us:
1. Where you are getting stuck?
Loading page
2. What does it say on the screen?
"Connecting to facebook"
 
Been going on for a few DAYS.... I have no other problems with games on FB, nor with my WiFi connection or computer. This is the only game I am having problems with. 

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#133
Cripplar

Cripplar
  • 1 posts
BASIC INFORMATION
1. What sort of computer do you have?
HP Compaq
 
2. What operating system are you using?
Win 7
 
3. What internet browser are you using?
Chrome
 
4. How are you connected to the internet? Wi-fi? Ethernet?
Ethernet
 
5. Are you connecting from a work / school /  public internet connection?
No
 
6. Do you have any anti-virus software running?
nope
 
7. Do you have any download managers running?
No
 
 
 
Category A - I can't get into the game!
You get stuck while trying to load the game, usually at the loading screen or at the Facebook.
 
Tell us:
1. Where you are getting stuck?
Loading page
2. What does it say on the screen?
"Connecting to facebook"
 
I actually haven't played the game in awhile and I tried logging in on Armour Games and it gets stuck in the middle of loading. I see the connecting and loading assests screen with the loading bar but before the bar completes  it goes black like its loading into game and my curser even changes to the end game curser but my screen still remains black. I sure hope I can get my past progess back!):
 

 


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#134
Cempa

Cempa
  • 8 posts
Category A - I can't get into the game!
 
1. What sort of computer do you have? DELL Inspiron N5010
2. What operating system are you using? Windows 8
3. What internet browser are you using? Chrome
4. How are you connected to the internet? Wi-fi? Ethernet? Wi-Fi
5. Are you connecting from a work / school /  public internet connection? Home
6. Do you have any anti-virus software running? Have it installed but not running
7. Do you have any download managers running? No
 
1. Where you are getting stuck? I`m getting stuck on "Connecting to Facebok" part...
2. What does it say on the screen? Connecting to Facebook
 
Also I have tried to use IE and Firefox but IE is very unstable and Firefox requires a lot of things I`d rather not mess with...
 
Thank you for any help you are able to provide.
 
PS: Sorry if there is too much stuff from me today.. I have no idea what I`m doing.. :P

 


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