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I Bought 10 Premium Keys & They're Not Showing Up In My Inventory

payment support

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2 replies to this topic

#1
mickeyd

mickeyd
  • 58 posts

So I bought some  premium keys after buying 40 2016 scrap keys ( from Halloween 2016). (on Facebook arcade, not sure if there is a problem)  then after that i check my  inventory & the keys were not there, I've refreshed a couple of times & the premium keys didn't show up.

 

Here's my account:

  {http://i.imgur.com/VUNyOCj.jpg}

 

Proof of purchase: 

{http://i.imgur.com/0ss4p2u.jpg} part 1

{http://i.imgur.com/Bugp7ch.jpg} part 2

 

any help would be appreciated,

 

Thank you CAG for your time. 


Edited by mickeyd, 28 March 2017 - 10:06 AM.

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#2
Con

Con
  • 4,150 posts

I can see the transactions on our end and they're not showing as complete. There looks like there was a break in the payment system on our backend and it's failed to recognize it. 

 

Your best bet is to reverse the transactions through FB payment history. We can't really accept screenshots of that type as proof of purchase unfortunately. Facebook doesn't provide us with any data in order to verify payments.



#3
mickeyd

mickeyd
  • 58 posts

Okay Con, i'll do just that thank you! :) 


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