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I Bought 10 Prem Keys And None Of It Is Showing Up

monetary purchases problems

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7 replies to this topic

#1
Nameless_CH4

Nameless_CH4
  • 8 posts

i bought 10 keys just now but i think due to the zombie raid the item just bugged away

please help me out Con thanks


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#2
Con

Con
  • 4,020 posts

Please copy and paste your User ID (the one in your profile is invalid), located at the bottom left of the game page so that we can look into the situation for you.



#3
Nameless_CH4

Nameless_CH4
  • 8 posts
My User ID is fb100003520258436
Deadzone id https://imgur.com/a/rXrAS
Screenshot of my User ID
Thank you Con
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#4
Nameless_CH4

Nameless_CH4
  • 8 posts
Here is a closer view of my ID
X https://imgur.com/gallery/BzDiU
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#5
Con

Con
  • 4,020 posts

Ok, thanks for that. 

 

Looking at your account, I can't see the transaction at all from our end. 

 

There's been a problem that popped up with the payments in the last 24 hours that we're working with our payment provider to resolve. 

 

Your best bet at this point is to reverse the payment until we can sort the issue out. You would have received a receipt from Facebook, you should have the option to dispute it from there. 



#6
Nameless_CH4

Nameless_CH4
  • 8 posts
Cool thanks a lot for the quick reply
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#7
Nameless_CH4

Nameless_CH4
  • 8 posts
Sorry Con can I ask a favor?can you reply to the facebook team who already had forward the request to you,mind telling them the payment problem so they can help me reverse the transaction?thanks a lot
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#8
Nameless_CH4

Nameless_CH4
  • 8 posts
Thanks con,I received my keys
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