Long and somewhat technical explanation ahead (you have been warned).
Over the last few weeks, we've been working with our server providers to try and solve some of the long standing issues people have been having with connections.
Those problems would manifest as things like:
- General connection issues
- Buildings not appearing properly
- Items missing data
- Files failing to load (we think this might be causing the disappearing items)
Working with them, it seems that the issues were caused by the transfer of files from the our chosen CDN (Content Distribution Network) to the servers. Files that make the game tick, for example, the ones that define items. Due to some weird local relays, files were just failing to load in the process of that transfer.
So they've started the process of moving us to a new CDN, from a different provider. There's a chance that your game might be still connecting to the old one, but it should mostly take effect across the entire game after todays maintenance.
Please let us know below if you're seeing improvement or if it's worse for you. If you could include which country you're in, that'd be helpful too.