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Cant Log In Main Acc


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11 replies to this topic

#1
Milan

Milan
  • 10 posts

http://prntscr.com/k68xkc

 

 

 

loading stuck on retrieving your profile last 24 hours while i still can log on both alts,WTF is this?

 

user name is dzgoljavi


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#2
Matt Baker UK

Matt Baker UK
  • 143 posts

Hi dzg,

 

that's on Facebook, I guess, because it's showing the loading page pic, are your other accounts on FB or AG?

 

you could try:  clearing your browsers cache, I set mine to clear when the browser is closed.

 

there is a flashplayer update just out, also a firefox update, check and update as required,

 

go to windows control panel, flashplayer settings manager, local storage settings by site, and delete the graph.facebook.com  cookie or just 'delete all' and let fresh cookies be delivered, you'l have to reset your in game settings  when you get back in,

 

 idk what operating system you're using, what browser this is on, or whether your accounts that do connect are on FB or AG so the above are guesses,

 

I know my game can hang on loading if the flashplayer or browser are out of date, also FB & AG use slightly different cookie arrangements to connect,

 

if you're still stuck add some more info here,

 

gl


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#3
Milan

Milan
  • 10 posts

Did all above,still stuck on retrieving ur profile.This is FB acc,but other alt on FB working fine,AG alt too.

Tried to log on firefox,chrome and IE,^retrieving your profile^...


Edited by Milan, 14 July 2018 - 09:49 AM.

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#4
Matt Baker UK

Matt Baker UK
  • 143 posts

oh,

 

you didn't last log out of that account with a union island mission uncompleted?

 

are you in an alliance, if so have any other members of that alliance hit a problem?

 

I guess you've tried clicking the refresh button on the browser after it's hung at 'retrieving profile' for 30 secs or so?

 

I'd try doing that two or three times but it's highly likely you've done that too,

 

I've run out of suggestions, sorry!

 

I've not encountered anything like this before,


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#5
ryvdyasjv

ryvdyasjv
  • 45 posts

i can recommend other browser to give it a try.

Puffin browser https://www.puffinbrowser.com/windows

for this one you need net framework 4.5 or above https://www.microsof...-runtime/net452

this browser give a bad image quality but load very fast.

 

Palemoon https://www.palemoon.org/

 

i hope that help.


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#6
Milan

Milan
  • 10 posts

Its not browser issue,loading stops at Retrieving your profile,while my alt still can log without problem,same ally,also FB acc,really weird.


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#7
Matt Baker UK

Matt Baker UK
  • 143 posts

hiya,

 

you're right, it is really weird,

 

I looked and you're still in the member list of L1N,

 

I guess you'll just have to wait till Con comes into the office on Monday  to do the server restart etc and see's your post,

 

I asked about the possibility of an un finished union island mission because I'd noticed it'd caused a few weird game saves in the past and Con had to reset that part of their game for it to clear and them to be able to carry on as normal,

 

might be worth sending an email to support@deadzonegame.com  with a link to this thread & and the user id from the bottom edge of the screen on that account


Edited by Matt Baker UK, 14 July 2018 - 10:20 PM.

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#8
Con

Con
  • 4,247 posts

It's an issue with your Facebook permissions. 
 

To fix the problem, you'll need to go to Facebook and select the downward arrow menu. Then select Settings. 
 
Click on The Last Stand: Dead Zone and then click remove. Don't worry, this won't affect your account at all, this just removes it from your Facebook list. 
 
When you load the game again - https://apps.faceboo...stand-deadzone/ - it will ask you for permissions to enter. Accept those and you should be good to go.


#9
Milan

Milan
  • 10 posts

TNX!


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#10
Milan

Milan
  • 10 posts

TNX!


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#11
Matt Baker UK

Matt Baker UK
  • 143 posts

omg!

 

how on earth did Facebook's permissions 'nerf' raise it's ugly head again?!

 

Kudos to Con for figuring that one out!

 

I guess I didn't even consider it as I'd seen dzgoljavi in chat as recently as a week ago,

 

I'll add that to my growing list of trouble shooting suggestions!


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#12
Con

Con
  • 4,247 posts

omg!

 

how on earth did Facebook's permissions 'nerf' raise it's ugly head again?!

 

They rolled out new permissions at some point a few years ago for all applications it seems, so it seems like it was only older accounts that were being affected.