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Support Faq


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Con

Con
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The following is a list of FAQ's related to support issues with The Last Stand: Dead Zone - please check these before posting.
 
1. Game fails to load assets, gets stuck at "Loading Assets"
2. Stuck at Loading Missions, Hangs while entering Missions
3. Stuck at connecting to Facebook, Armor Games or Kongregate
4. White Screen Crash with Exclamation Mark (!)
5. Game Crash Lost Items
6. Cheating Players
7. Problem users in chat
8. I'm being griefed by another player!
9. Account Resets
 
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1. Stuck at Loading Assets
 
Problem: The game fails to load assets, or completes the 'Loading Assets' phase and hangs immediately.
 
Solution: 1) Install the latest version of Adobe Flash Player installed for your favourite browser (you can download it here: http://get.adobe.com/flashplayer/).
 
2) Clear your browser's cache (see here for how-to guides for each browser:http://www.wikihow.c...ar-Your-Browser's-Cache)
 
3) Disable any download management software you may have running. Some download management software has been known to interfere with the downloading of game assets.
 
4) As a last resort, you may try disabling any anti-virus software. This is not recommended, although it can be used as a test to see if your system has software running that may be disabling the game, and allow to take action.
 
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2. Stuck at Loading Missions, Hangs while entering Missions
 
Problem: The game fails to load missions or hangs while entering areas.
 
Solution: Please see the possible solutions above, as these issues are often related.
 
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3. Stuck at connecting to Facebook, Armor Games or Kongregate
 
Problem: The game fails to connect to Facebook, Armor Games or Kongregate.
 
Solution: If you are attempting to run Dead Zone from a public or internal network (such as a school, campus or office network), please be advised that some system administrators will block access to certain ports. This means that some browser-based multiplayer games will not be able to connect to their respective servers. There is generally not much that you can do about this, unless you can convincen your friendly system administrator to open up ports to allow access.
 
Your personal Firewall (either software or your computer or your modem/router) may also be blocking access to certain ports or applications. Check your settings and open access to ports above 1024 and test the game to see if it solves your problem.
 
If running the game on Facebook, sometimes the permissions granted to the app can become corrupted or invalid. This is a rare case, but removing the Dead Zone app from your Facebook account, then re-adding it (allowing you to accept the permissions again) has been known to resolve the issue.
 
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4. White Screen Crash with Exclamation Mark (!)
 
Problem: The game sometimes crashes to a white screen with an exclamation mark (!).
 
Solution: This can happen when the entire Flash Player encounters an exception (an unhandled error in the internal code - an exceptional circumstance). This could be caused by a number of problem, most of which are generally out of our control. It could be caused by memory related issues (the player is attempting to use more memory than the system has available), another Flash Player instance crashing (in another browser or on another tab), or even an internal crash in your video card drivers or hardware.
 
Dead Zone can use a lot of resources, and we're continually optimising the game to perform better and use less memory. However, it is a large game with a lot of assets which take up a significant amount more memory than your standard Flash game. Try closing any other applications that may be using large amounts of memory, specifically other games and video applications (Flash/Unity/browser based or otherwise).
 
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5. Game Crash Lost Items
 
Problem: The game/browser/OS/computer crashed and I lost a super-awesome-kickass rare item! Can I get it back!?
 
Solution: That is most unfortunate! Unfortunately, we do not keep logs of item-drops-to-players, as this data would become extremely large and extremely expensive to store. We cannot give you back your amazing rare item. In the case of a large-scale or rare severe server failure or data loss, we may apply appropriate measures to compensate players if we deem this to be an appropriate course of action.
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6. Cheating Players
 
Problem: I know of a player who is cheating, or exploiting a bug in the game. What should I do?
 
Solution: Report them to us here on the forum, or email us directly at support[at]deadzonegame[dot]com. Please make sure you include their username and a detailed description of the issue. Screenshots and details of the behaviour will help us to fix any security holes or bugs in the game as quickly as possible.
 
Cheating, as well as exploiting bugs in the game for an advantage are a breach of the Dead Zone Terms of Service. Con Artist Games reserves the right to ban users indefinitely or suspend an account for a specific amount of time.
 
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7. Problem users in chat
 
Problem: A player is being rude, racist or just down-right nasty in the chat.
 
Solution: That definitely sucks. Con Artist Games is fairly liberal regarding the content of chat, however racism and threats will not be tolerated, and we reserve the right to silence, kick or ban a user that we deem to be disturbing the friendly nature of community. We often monitor the chat (either actively or passively) and will kick or silence users if we deem the content of their messages to be unacceptable or a breach of the Terms of Service.
 
You can silence individual users from your chat channel manually using the /silence [username]command (excluding the brackets, of course!). In the case of continued racist or threats towards another user, contact us directly via email (please supply a screenshot of the chat window with the offending remarks) so we can take appropriate action.
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8. I'm being griefed by another player!
 
Problem: A player is griefing me and destroying all my stuff! Help!
 
Solution: We try to take steps to discourage griefing within Dead Zone, and are constantly updating the game and PvP elements to make them fair and fun for all players. Unfortunately, as with every multiplayer game, there will be trouble makers. Posting your problem on the forum will allow other friendly users to help you out with issues and fix your compound defences.
 
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9. Can you reset my account?
 
Problem: You want your account reset.

Solution: Unfortunately we can't reset your accounts at this time. The reason being that this is a very manual process and it is susceptible to griefing from other players. If we reset one account, then we set a precedence and we simply don't have the manpower to reset accounts with the frequency that we get this request.