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Recent Error With Accounts Being Suspended For Cheating

bans cheats accounts

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#1
Sev

Sev
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We had a bit of a problem tonight that caused  a bunch of people that probably weren't cheating to be banned for suspected cheating.

 

Without going into all the technical details, the app banned the people that had been flagged as cheaters, then moved onto all of their known alt accounts.. and then the alts of the alts, and so on.

 

There is no easy easy way to reverse this procedure except to manually review and repair the effected accounts.  As you can imagine, this will take some time.

 

In order to speed up the reversal process, please email us at support@deadzonegame.com with the subject line of Account Suspended.

 

In the body of the message, please include your unique user id that can be found on the bottom left of the game screen.  (fb10000, armorMyName, kong1234, etc).  Without this id we won't be able to fix your account, and your email will be ignored.

 

Please refrain from long winded email messages as it will only slow the process down.

 

Sorry about the inconvenience.  We hope to have this resolved as soon as possible.





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