Tom, Thank you for your reply.
Firstly I want to address your side note: I don't think that after waiting 12 days for a reply and getting none, to say that is bad service after having to register to this forum, and post a question rather than submitting a ticket, is a form of personal insult, merely the truth of the matter, and I don't think I further insulted any of you except to say that the "support" was sub-standard. That aside, I thank you for your eventual follow-up question and advice.
My machine is an Intel i7 2.3Ghz with 16Gb of RAM running Windows 7. It is fully updated and has the graphics and internet capability to run 5 simultaneous clients of EVE (if you have heard of it, it is high end gaming) without performance issue or instability. Like mentioned in my first post, I have tried Explorer and Chrome, and even Opera which was recommended by a fellow user as more stable as you now recommend Firefox, so although I will try it, I am doubting the success of switching browser. Like I also said, I am not an expert, but it seems to me that the problem is flash running out of operational memory or something similar, I tried adjusting the flash memory settings in game but it made no difference whatsoever, and neither does adjusting lighting, shading or graphics quality. I know I am not the only one who experiences crashing during missions, though I believe there is a pattern to it, it is an event that builds depending on game load and accumulated activity.
Also on a side note unrelated to this issue, a new issue has recently began that you may or may not know about, and that is a black screen loading rather than your compound. This too seems to have a pattern, where it will occur when the client is being freshly loaded, or the client had timed out and is refreshed. When it has loaded a refresh from an active client will bring up the compound in the load. I noticed this using the Armor Games portal rather than facebook which doesn't seem to share the symptoms. This was also commented on by a fellow alliance member using armor games.
I hope that this information helps, because although you seem to think I was trying to be insulting, I would dearly love this game to take off in a big way, and think it is worthy of such, if only you could fix the stability issues which make it that I have to refresh every mission to maybe succeed in getting my loot back to the exit area before it crashes on me. Having to refresh in itself decreases the enjoyment I get from the experience making it seem less like a finished game and more like an incomplete prototype.